TCFX Return Policy

Every product we sell is hand-built to order in our Tennessee workshop. We are a small independent shop, not a mass retailer, and our return policy reflects that. Please read it before ordering.

Before You Order

We strongly encourage you to review the product videos, documentation, and FAQ before purchasing. If you have any question about whether a product fits your use case, contact us first. We answer directly and quickly, and we would much rather help you make the right call before you buy than process a return after.

Before You Return

If your unit is not working the way you expected, reach out before requesting a return. Most issues are setup or configuration questions that we can resolve in a few minutes. Support is included with every purchase and comes directly from the person who built your unit.

Return Eligibility

Returns are accepted within 14 days of delivery. To be eligible, the item must be in original condition with all included accessories, cables, and packaging. You must request a return authorization by email before shipping anything back. Unauthorized returns will be refused.

Unopened items in factory-sealed packaging are eligible for a refund of the purchase price, less original shipping costs.

An item is considered opened once the sealed packaging is broken or the unit has been powered on, whichever comes first. Opened items are eligible for a refund less a 20% restocking fee, which covers the inspection, testing, and reconditioning required before a hand-built unit can be resold. Items showing signs of use, wear, installation, or event use beyond basic evaluation will be assessed on inspection and may receive a reduced refund or be returned to the buyer at the buyer's expense.

Return Shipping

Return shipping is paid by the buyer. We recommend a tracked service with insurance, as we cannot refund items lost or damaged in transit back to us.

Refund Process

Refunds are issued after the returned item has been received and inspected, within 7 business days of arrival. Refunds go to the original payment method only. Original outbound shipping charges are not refundable.

Not Returnable

Custom or modified units built to buyer specifications, items damaged by misuse or modification, and items returned after the 14-day window are not eligible for return.

For hygiene reasons, microphones, headsets, and earpieces that have been removed from their sealed packaging are not returnable. These items contact the face and ears and cannot be restored to new condition once used. If your order includes a sealed microphone or headset, leave it sealed until you are certain you are keeping the order. Sealed mics and headsets returned intact remain fully eligible under the standard return terms above.

Defective Units

None of the above applies to defects. If your unit arrives damaged or develops a fault under normal use, contact us and we will make it right at no cost to you, including repair or replacement. Defect claims are handled separately from returns and are not subject to restocking fees or return windows within the warranty period.

Contact

All return requests and support questions: tceffectsx@gmail.com