Shipping Policy

Every TCFX product is assembled, programmed, and tested by hand in Tennessee. This page explains how and when your order ships.

Processing Time

Orders are processed Monday through Friday. Standard processing is 1 to 3 business days from the time your order is placed. Because units are built and tested individually, orders placed during a restock or a promotion may take up to 5 business days to leave the shop.

If an item is temporarily out of stock, you will be contacted by email with an estimated build date and the option to cancel for a full refund.

Orders placed on weekends or holidays begin processing the next business day.

Domestic Shipping (United States)

Shipping is calculated at checkout based on weight and destination. Available services:

USPS Ground Advantage — typically 2 to 5 business days after dispatch
USPS Priority Mail — typically 1 to 3 business days after dispatch
UPS Ground — typically 1 to 5 business days after dispatch

Transit times are carrier estimates and are not guaranteed. Delivery to Alaska, Hawaii, and US territories may take longer.

International Shipping

TCFX ships worldwide. International orders are sent via USPS International or Asendia depending on destination.

Typical transit time is 7 to 21 business days after dispatch, though customs processing can extend this. Tracking is provided on all international shipments, but scan detail varies by destination country and may go quiet between export and final delivery.

Duties and taxes. Import duties, VAT, and customs fees are not included in the purchase price or shipping cost. These are set by the destination country and are the responsibility of the recipient. Carriers may collect these before releasing the package. TCFX does not mark shipments as gifts or declare reduced values.

Refused or unclaimed packages. If a package is refused at customs or goes unclaimed and is returned to sender, a refund will be issued for the product cost less original shipping and any return charges assessed to TCFX.

Tracking

A tracking number is emailed as soon as your label is created. Note that label creation and physical dispatch are not always the same day. If tracking shows no movement for more than 3 business days domestically or 10 business days internationally, contact us and we will open an inquiry with the carrier.

Address Accuracy

Please verify your shipping address at checkout. Address changes can only be made before dispatch. Packages returned due to an incorrect or incomplete address can be reshipped once the original is received back, with a new shipping charge.

Lost, Delayed, or Damaged Shipments

Once a package is handed to the carrier it is in their custody, but we will not leave you stranded.

For packages lost in transit, contact us and we will file a carrier claim and either replace the unit or issue a refund once the claim resolves.

For packages showing delivered but not received, first check with neighbors and your local carrier facility, as packages are sometimes scanned early. If it does not turn up within 3 business days, contact us.

For units that arrive physically damaged, email photos of the packaging and the device within 7 days of delivery and a replacement will be arranged.

Contact

Questions about an order or a shipment can be sent through the contact page at tceffect.com or raised in the TCFX Discord.